Dispatch Coordinator — HVAC & Home Services

All Pro Plumbing, Heating, Air & Electrical; Ontario (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Competitive pay

Medical, Dental & Vision insurance

PTO & Holidays

401(k) & IRA

Job summary

All Pro Plumbing, Heating, Air & Electrical is seeking a dispatch coordinator in California to manage technician scheduling, answer customer inquiries, and coordinate service requests. The role emphasizes timely dispatch, clear communication of ETAs, and prioritizing urgent calls.

The ideal candidate will have 2+ years in dispatch and customer service, with strong organizational and multitasking abilities. Flexible shifts, including evenings and weekends, may be required.

Qualifications

• 2+ years of dispatch experience required.
• Experience in customer service.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving skills and the ability to work under pressure.
• Attention to detail and accuracy.
• Capacity to function both individually and collaboratively.
• Flexibility to work varying shifts, including evenings and weekends.

Responsibilities

• Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
• Prioritize service requests based on urgency and technician availability.
• Monitor and adjust schedules to ensure optimal efficiency and productivity.
• Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Provide customers with information about service availability, estimated arrival times, and any potential delays.

Skills

Dispatch experience

Customer service

Communication

Organization

Multitasking

Problem-solving

Attention to detail

Team collaboration

Flexibility

Job description

All Pro Plumbing, Heating, Air & Electrical is seeking a dispatch coordinator in California to manage technician scheduling, answer customer inquiries, and coordinate service requests. The role emphasizes timely dispatch, clear communication of ETAs, and prioritizing urgent calls.

The ideal candidate will have 2+ years in dispatch and customer service, with strong organizational and multitasking abilities. Flexible shifts, including evenings and weekends, may be required.