HVAC Dispatch Coordinator — Fast-Paced, Impactful Role

Nextech; Tulsa (OK); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health plans

Dental/vision coverage

Life insurance

401(k) match

Supplemental coverage

Paid holidays

Discounts

Job summary

Nextech, America's largest HVAC/R service provider, is seeking a Dispatcher to connect our field teams with customers and keep service running smoothly. You will coordinate schedules, manage service requests, and support technicians and customers with urgency and professionalism.

This on-site role offers competitive compensation and comprehensive benefits, with opportunities for growth and training as part of a values-driven team.

Qualifications

• Previous dispatch experience (service industry preferred).
• High-level computer skills, especially in Excel.
• Excellent organizational and time-management skills.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Top-notch communication skills — written and verbal.
• Team-first attitude with a solution-focused mindset.

Responsibilities

• Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date.
• Communicating service updates, customer needs, and schedule changes to technicians and management.
• Tracking service history, updates, and customer communications in the database.
• Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work.
• Verifying technician check-ins/outs and confirming IVR compliance.
• Ensuring technicians have the correct parts and POs to complete jobs successfully.
• Providing world-class support to internal teams and customers — always with professionalism and urgency.
• Collaborating with Regional Service Managers to clear and schedule new calls.
• Managing data entry, purchasing, and internal support for your assigned region.

Skills

Dispatch experience

Excel

Organizational skills

Time management

Communication

Multitasking

Team player

Attention to detail

Tools

Excel

Job description

Nextech, America's largest HVAC/R service provider, is seeking a Dispatcher to connect our field teams with customers and keep service running smoothly. You will coordinate schedules, manage service requests, and support technicians and customers with urgency and professionalism.

This on-site role offers competitive compensation and comprehensive benefits, with opportunities for growth and training as part of a values-driven team.