HVAC Dispatch Coordinator — Fast-Paced, Impactful Support

Nextech; Southfield (MI); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Free health plan

Dental/vision after 30 days

Life insurance equal to salary

401(k) with 50% match

Supplemental coverage

Paid holidays

Paid time off

Travel discounts

Education reimbursement

Exclusive discounts

Job summary

Nextech in Southfield, MI, invites a disciplined Dispatcher to be the linchpin of our field service operations. You’ll coordinate schedules, manage service requests, and ensure technicians and customers stay aligned, informed, and supported with urgency and professionalism.

Key duties include real-time dispatch board management, communicating updates, tracking history, verifying check-ins, and ensuring correct parts and POs are on hand.

Qualifications

• Strong communication skills, both written and verbal.
• Proven ability to multitask and manage time under pressure.
• Attention to detail and accuracy in data entry and scheduling.

Responsibilities

• Coordinate schedules and dispatch boards to keep technician rosters current.
• Communicate service updates and schedule changes to technicians and management.
• Track service history, updates, and customer communications in the system.
• Verify technician check-ins/outs and ensure IVR compliance.
• Ensure technicians have parts and POs needed to complete jobs.
• Provide proactive support to internal teams and customers, with urgency.
• Collaborate with Regional Service Managers to schedule new calls.

Skills

Strong communicator

Multi-tasking

Organizational skills

Time management

Written/verbal communication

Team mindset

Deadline-driven

Detail-oriented

Dispatch experience

Tools

Excel

Job description

Nextech in Southfield, MI, invites a disciplined Dispatcher to be the linchpin of our field service operations. You’ll coordinate schedules, manage service requests, and ensure technicians and customers stay aligned, informed, and supported with urgency and professionalism.

Key duties include real-time dispatch board management, communicating updates, tracking history, verifying check-ins, and ensuring correct parts and POs are on hand.