HVAC Dispatch Coordinator

HTS Engineering Ltd.; Houston (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

HTS Engineering Ltd. is seeking an organized Customer Service Specialist in Houston to handle client calls, open and manage jobs, and coordinate with field teams for maintenance and service visits.

You will verify details, create job numbers, and assist in dispatching emergencies and scheduled work. The ideal candidate has 1+ years in customer service, basic IT skills (Word/Excel), and a willingness to learn in a HVAC-focused environment.

Qualifications

• 1+ years of customer service experience.
• HVAC industry experience is a plus.
• General computer skills including Word and Excel

Responsibilities

• Take client service calls and open jobs following all procedures.
• Check work orders for proper addressing, labor hours, numbers, dates before billing.
• Schedule the calls along with all previously scheduled work.
• Dispatch techs on maintenance and service calls.
• Verify times and job status (complete, open). Create job number and file. Dispatch emergencies and scheduled work.
• Order filters for monthly maintenance as needed for technician/driver pick up.

Skills

Customer service

HVAC experience

Education

High School Diploma

Tools

Microsoft Word

Excel

Job description

HTS Engineering Ltd. is seeking an organized Customer Service Specialist in Houston to handle client calls, open and manage jobs, and coordinate with field teams for maintenance and service visits.

You will verify details, create job numbers, and assist in dispatching emergencies and scheduled work. The ideal candidate has 1+ years in customer service, basic IT skills (Word/Excel), and a willingness to learn in a HVAC-focused environment.