HVAC Dispatch Specialist — Customer-Driven Office Role

DiBiase Heating and Cooling Company; Coatesville (Chester County); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental insurance

Vision insurance

Health savings account

401 (k) matching

Retirement plan

Life insurance

Paid time off

Professional development assistance

Referral program

Employee discount

Job summary

DiBiase Heating and Cooling Company in Coatesville, PA seeks an experienced HVAC Service Dispatcher to deliver world-class customer service and support our technicians.

This full-time, in-office role requires you to manage phones, schedule appointments, resolve customer issues, and coordinate with field staff; remote work is not offered. Ideal candidates have 2+ years HVAC dispatch experience, strong multi-tasking, typing 50 WPM, and a positive, professional demeanor.

Qualifications

• At least two (2) years of related experience in the HVAC Industry as a Dispatcher.
• Ability to multi-task required.
• High school diploma or GED
• Can type at least 50 WPM
• Computer and MS Office Suite proficiency
• Have a positive personality
• Phone Etiquette
• Ability to problem solve
• Independently prioritize tasks based on importance
• Reliable transportation
• Pass Background check

Responsibilities

• Answer phones, schedule appointments, and resolve customer issues.
• Be the primary contact for our field technicians and help them be successful in the field.
• Keep the office organized and manage a variety of office tasks.
• Engage in training on customer service skills and software.

Skills

Multi-tasking

Phone etiquette

Customer service

Communication

Organization

Problem solving

Typing speed 50 WPM

Education

High school diploma or GED

Tools

MS Office Suite

Job description

DiBiase Heating and Cooling Company in Coatesville, PA seeks an experienced HVAC Service Dispatcher to deliver world-class customer service and support our technicians.

This full-time, in-office role requires you to manage phones, schedule appointments, resolve customer issues, and coordinate with field staff; remote work is not offered. Ideal candidates have 2+ years HVAC dispatch experience, strong multi-tasking, typing 50 WPM, and a positive, professional demeanor.