HVAC Dispatch Specialist - Scheduling & Routing

Aksarben Heating, Air Conditioning, Plumbing; Blue Ash (OH); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Weekly pay via direct deposit

Paid training and onboarding

Insurance after 31 days

Low-cost medical

Dental, vision, HSA/FSA

401(k) with company match

13 days PTO + 8 paid holidays

Company-paid life insurance

Clean office environment with strong团队

Career growth opportunities within a(n

Job summary

Hauser Heating & Air Conditioning is hiring a full-time HVAC Dispatcher to coordinate daily scheduling and dispatch operations for residential service technicians. This in-office role supports efficient routing, coordinating heating and cooling service calls, and communicating updates to customers.

Ideal candidates have prior dispatch or call center experience, strong MS Office skills, and a good sense of geography for routing.

Qualifications

• Prior experience in dispatch, scheduling, or call center environments.
• Experience coordinating field service teams (HVAC or home services preferred).
• Proficiency in Microsoft Office and multi-line phone systems.
• Familiarity with local geography to support technician routing and service scheduling.
• Must report daily to the office (no remote work available).
• Flexibility to work assigned shifts and weekend rotations as needed.
• Must pass background check and drug screening.

Responsibilities

• Dispatch HVAC service technicians efficiently to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning service calls.
• Coordinate technician routing and job assignments to maximize efficiency.
• Monitor call flow through the HVAC service platform and dispatch system.
• Communicate with technicians and customers to provide updates on HVAC service appointments.
• Support field teams throughout the day by adjusting schedules and resolving routing issues.
• Maintain accurate service scheduling and ensure technicians remain productive throughout the day.

Skills

Dispatch & Scheduling

Call center experience

MS Office

Geography knowledge

Office-based

Weekend shifts

Background check

Tools

Multi-line phone systems

Job description

Hauser Heating & Air Conditioning is hiring a full-time HVAC Dispatcher to coordinate daily scheduling and dispatch operations for residential service technicians. This in-office role supports efficient routing, coordinating heating and cooling service calls, and communicating updates to customers.

Ideal candidates have prior dispatch or call center experience, strong MS Office skills, and a good sense of geography for routing.