HVAC Dispatch & Scheduling Specialist

Hurley & David Air; Sturbridge (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Monthly bonus plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Paid holidays

401(k) with employer match

Job summary

HD Air in Springfield, MA seeks a Dispatcher to coordinate HVAC service and plumbing technician dispatching. You will manage routes, handle customer calls, and ensure accurate ticket data entry to support efficient field work.

The role emphasizes proactive scheduling, strong communication, and teamwork, with a competitive salary and bonus opportunities. Join a family-oriented environment that values customer service and professional growth.

Qualifications

• Minimum of two years office/customer service experience required (dispatch experience preferred).
• Professional appearance and strong communication skills.
• Able to plan and schedule work proactively, not just react.
• Proficient with Microsoft Office and scheduling/dispatch software.

Responsibilities

• Schedule and dispatch HVAC service and plumbing technicians by reviewing routes and optimizing plans.
• Answer incoming calls from existing customers and provide excellent service.
• Enter all ticket information accurately in the computer system.
• Create dispatch numbers for parts ordered and follow up on orders.
• Schedule appointments for parts installation and coordinate with customers.

Skills

Customer service

Dispatch experience

Microsoft Office

Scheduling software

Teamwork

Professional appearance

Communication

Job description

HD Air in Springfield, MA seeks a Dispatcher to coordinate HVAC service and plumbing technician dispatching. You will manage routes, handle customer calls, and ensure accurate ticket data entry to support efficient field work.

The role emphasizes proactive scheduling, strong communication, and teamwork, with a competitive salary and bonus opportunities. Join a family-oriented environment that values customer service and professional growth.