Dispatcher (Tuesday - Saturday)

Hurley & David Air; Pittsfield (MA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

401(k) with match

Paid vacation & holidays

Job summary

HD Air, located in Springfield, MA, is seeking a Dispatcher to schedule and dispatch HVAC service and plumbing technicians. You will review routes, answer calls from customers, and ensure ticket data is correctly entered in the system.

Ideal candidates have at least two years of office or customer service experience, strong interpersonal skills, and the ability to plan work and think on your feet. A positive attitude and teamwork are valued as part of our service culture.

Qualifications

• A minimum of two years office/customer service experience REQUIRED (Dispatch experience is PREFERRED).
• Professional appearance and strong interpersonal skills.
• Ability to plan and schedule work, not just react.
• Think on your feet to provide information for installations or repairs.
• Team-oriented with solid computer skills and ability to learn dispatch software.

Responsibilities

• Schedule and dispatch HVAC Service and Plumbing Technicians.
• Review and optimize routes for efficiency.
• Answer incoming calls from existing customers with quality service.
• Enter all ticket information accurately in the computer system.
• Create dispatch numbers for parts ordered and follow up on orders.
• Schedule appointments for parts installation.

Skills

Dispatch experience

Customer service

Scheduling

Microsoft Office

Communication skills

Tools

Dispatch software

CRM systems

Job description

HD Air, located in Springfield, MA, a dynamic, rapidly-growing HVAC and Plumbing company, is expanding again! We are seeking a highly skilled Dispatcher to join our team.

Available Shift

AVAILABLE SHIFT: Tuesday - Saturday 7:30 am - 4:00 pm

Team Culture

Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.

Role Responsibilities

This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for parts installation.

Environment

Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.

Benefits

• We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits.
• Medical, dental, vision, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.

Requirements

• A minimum of two years office/customer service experience REQUIRED (Dispatch experience is PREFERRED)
• A professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers and a strong customer service attitude.
• Able to plan and schedule work rather than just react.
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
• Ability to work as part of a team.
• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.