HVAC Dispatch & Scheduling Specialist

Cline's Heating and Air; Spokane Valley (WA); On-site; USD 52,000 - 72,000; Full time

Job summary

Cline's Heating and Air in Spokane Valley, WA is seeking a proactive Customer Service & Dispatch team member who keeps our operations running smoothly and delivers an exceptional customer experience.

You will manage schedules, support technicians in the field, generate opportunities through outbound calls, and help customers decide on home comfort systems. If you thrive in a fast-paced environment and value teamwork, we’d love to talk.

Qualifications

• Experience coordinating schedules in a service/field operations environment.
• Strong communication and organizational skills.
• Ability to multitask in a fast-moving HVAC setting.

Responsibilities

• Own the daily schedule with a focus on maximizing technician productivity and revenue per hour.
• Dispatch technicians with clear job scopes, history, and expectations.
• Proactively fill open time slots, cancellations, and gaps same-day.
• Prioritize scheduling based on revenue impact.

Job description

Cline's Heating and Air in Spokane Valley, WA is seeking a proactive Customer Service & Dispatch team member who keeps our operations running smoothly and delivers an exceptional customer experience.

You will manage schedules, support technicians in the field, generate opportunities through outbound calls, and help customers decide on home comfort systems. If you thrive in a fast-paced environment and value teamwork, we’d love to talk.