HVAC Dispatch & Scheduling Specialist

C.D. Shanahan's HVAC, Plumbing, Electrical & Remodeling, LLC.; Springfield (VA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Paid time off

Training & development

Company parties

Employee discounts

Opportunity for advancement

Job summary

C.D. Shanahan’s HVAC, Plumbing, Electrical & Remodeling, LLC seeks a motivated Dispatcher/CSR to manage daily schedules across HVAC, plumbing, electrical, and remodeling projects in a fast-paced environment.

You will answer calls, gather information, and coordinate appointments, ensuring technicians have detailed job information and optimal routes. Strong communication and organization are essential for success.

Qualifications

• Previous dispatching, scheduling, or customer service experience preferred.
• HVAC, plumbing, electrical, or home-service experience strongly preferred.
• Experience with Housecall Pro or similar field-service software is a plus.
• Strong computer skills and ability to navigate multiple software platforms.
• Excellent verbal and written communication skills.
• Ability to multitask and make sound decisions under pressure.
• Strong organizational skills and attention to detail.
• Comfortable handling high call volumes and managing multiple technicians.
• Ability to work independently while remaining a helpful team member.
• Professional phone etiquette and a positive attitude.
• Experience with appointment booking, customer retention, or service agreement sales is beneficial.

Responsibilities

• Coordinate daily schedules for technicians across HVAC, plumbing, electrical, and installations.
• Dispatch based on location, skill, priority, and availability.
• Maximize technician productivity by reducing downtime and gaps.
• Monitor progress and adjust schedules as jobs run long or finish early.
• Maintain communication with technicians about status and requirements.
• Prioritize emergency calls while minimizing disruptions to existing appointments.
• Ensure correct technician assignment based on qualifications and experience.
• Schedule follow-ups, estimates, and quality-control visits.
• Coordinate with Service Manager and Office/Installation teams for workflow.
• Confirm upcoming appointments and fill cancellations or openings.

Skills

Organized

Detail-oriented

Excellent communicator

Proactive problem solver

Dependable

Punctual

Growth-minded

Team-oriented

Customer-focused

Tools

Housecall Pro

Job description

C.D. Shanahan’s HVAC, Plumbing, Electrical & Remodeling, LLC seeks a motivated Dispatcher/CSR to manage daily schedules across HVAC, plumbing, electrical, and remodeling projects in a fast-paced environment.

You will answer calls, gather information, and coordinate appointments, ensuring technicians have detailed job information and optimal routes. Strong communication and organization are essential for success.