Customer Service Representative

Cline's Heating and Air; Spokane Valley (WA); On-site; USD 52,000 - 72,000; Full time

Job summary

Cline's Heating and Air in Spokane Valley, WA is seeking a proactive Customer Service & Dispatch team member who keeps our operations running smoothly and delivers an exceptional customer experience.

You will manage schedules, support technicians in the field, generate opportunities through outbound calls, and help customers decide on home comfort systems. If you thrive in a fast-paced environment and value teamwork, we’d love to talk.

Qualifications

• Experience coordinating schedules in a service/field operations environment.
• Strong communication and organizational skills.
• Ability to multitask in a fast-moving HVAC setting.

Responsibilities

• Own the daily schedule with a focus on maximizing technician productivity and revenue per hour.
• Dispatch technicians with clear job scopes, history, and expectations.
• Proactively fill open time slots, cancellations, and gaps same-day.
• Prioritize scheduling based on revenue impact.

Job description

At Cline's Heating and Air, we don't believe in average and neither should you! We have a team of the highest performers who take pride in their work, support one another, and show up every day ready to execute at a high level. This is our STANDARD. Our Customer Service & Dispatch team plays a critical role in that mission by keeping our operations running efficiently, delivering an exceptional customer experience, and driving consistent growth.

This role is for someone who is proactive, organized, and thrives in a fast-moving environment. You’ll be responsible for managing schedules, supporting technicians in the field, generating opportunities through outbound calls, and helping customers make informed decisions about their home comfort systems.

If you are someone who is high energy contributor, takes ownership, communicates with clarity, and wants to grow with a company that is raising the standard in the HVAC industry, we want to talk to you.

ABOUT US:

At Cline's Heating and Air, we don't just install HVAC systems. We set the standard for quality, expertise, and customer satisfaction. As Spokane's most reliable residential and commercial HVAC company, we have been serving homeowners, businesses, and contractors since 1988 with a commitment to excellence that goes beyond just getting the job done. We believe in building lasting relationships, not just with our customers, but with our employees and industry partners.

Our team of high performers take pride in their craft, support each other, and never settle for average. We invest in ongoing training, the best tools and technology, and a work culture that values accountability, growth, and teamwork. At Cline's, we offer competitive wages, career advancement opportunities, and a company culture that feels like family. Whether it's our Friday team workouts, company BBQ, team outings, or simply celebrating wins together, we believe in creating an environment where people love to work. If you're looking for a company that values excellence, integrity, and the pursuit of being the best, Cline's Heating and Air is the place for you.

CORE RESPONSIBILITIES & COMPETENCIES:

Scheduling, Dispatch & Technician Utilization:

• Own the daily schedule with a focus on maximizing technician productivity and revenue per hour.


• Collaborate with the Service Manager to build, adjust, and optimize the board in real time.


• Dispatch technicians with clear job scopes, history, and expectations.


• Proactively fill open time slots, cancellations, and gaps same-day.


• Prioritize scheduling based on revenue impact