HVAC Dispatch & Scheduling Specialist

Kelso Building Services; Lithia Springs (GA); Sur place; USD 25 000 - 29 000; Plein temps

Résumé du poste

Kelso Building Services in Lithia Springs, GA is seeking an office coordinator to support daily service activities, coordinate schedules, and ensure clear communication from initial request to job completion.

The role requires strong organization, multitasking, and a professional demeanor when dealing with customers and field technicians. Proficiency in Microsoft Office and scheduling/CRM tools is preferred, with experience in service-based operations a plus.

Qualifications

• Prior experience in office coordination, dispatch support, or customer service roles.
• Strong communication and professional demeanor when interacting with customers and field teams.
• Excellent planning and organizational abilities to manage multiple tasks and deadlines.
• Familiarity with CRM systems and scheduling platforms is preferred.
• Proficiency with the Microsoft Office suite.

Responsabilités

• Arrange appointments and assign service calls based on workload and priorities.
• Coordinate information between office staff and technicians to ensure smooth job execution.
• Update customer profiles and document service activity in company systems.
• Monitor open service requests and follow up to support timely completion.
• Prepare reports and documentation to support operational workflows.
• Collaborate with supervisors and teammates to improve efficiency and customer satisfaction.

Connaissances

Office coordination

Customer service

Planning & organization

CRM systems

Scheduling platforms

Description du poste

Kelso Building Services in Lithia Springs, GA is seeking an office coordinator to support daily service activities, coordinate schedules, and ensure clear communication from initial request to job completion.

The role requires strong organization, multitasking, and a professional demeanor when dealing with customers and field technicians. Proficiency in Microsoft Office and scheduling/CRM tools is preferred, with experience in service-based operations a plus.