HVAC Service Dispatcher & Scheduler

McKenney's Inc; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

McKenney's Inc. in Atlanta is seeking a Dispatcher to support operations by scheduling and coordinating commercial and industrial HVAC, piping, plumbing, and controls service work.

You will partner with technicians and account managers to ensure service delivery, answer inbound calls, and manage daily work progress. A high school diploma or GED and 1+ year in a busy office with MS Outlook are required; Salesforce and some college are a plus.

Qualifications

• High school diploma or GED.
• 1+ year of experience in a high-volume office and customer service environment.
• Proficiency with MS Outlook (scheduling/emailing).

Responsibilities

• As part of the call center for the company, Dispatchers are responsible for answering inbound calls.
• Serve as the primary contact for customers and technicians.
• Schedule service work, match technician skills to job needs, and manage daily work progress.
• Assist with contract scheduling, outstanding service finalization, and administrative tasks (POs, reporting, data entry).
• Create service requests and ensure timely information flow to technicians.
• Support the day-to-day operations of the Dispatch department.

Skills

Customer service mindset

Time management

Strong communication

Independent worker

Education

High school diploma or GED

Some college education

Tools

MS Outlook

Salesforce

Job description

McKenney's Inc. in Atlanta is seeking a Dispatcher to support operations by scheduling and coordinating commercial and industrial HVAC, piping, plumbing, and controls service work.

You will partner with technicians and account managers to ensure service delivery, answer inbound calls, and manage daily work progress. A high school diploma or GED and 1+ year in a busy office with MS Outlook are required; Salesforce and some college are a plus.