HVAC Dispatch & Customer Support Specialist

Cooling Unlimited, Inc.; Reading (MA); On-site; USD 30,307 - 37,195; Full time

Benefits offered by this job

401(k) with 3% match

Health, dental, vision (50% employer‑p

100% employer-paid life + disability

Paid holidays, PTO, sick time

Paid birthday off

Job summary

Cooling Unlimited, Inc. is seeking a Skilled Trades Customer Service Representative in Reading, MA to act as the hub of day-to-day operations. You will manage calls, schedule appointments, and coordinate with field technicians to keep customers satisfied.

The role requires 1–2+ years in customer service, strong communication, and solid computer skills. Expect a fast-paced environment with daily collaboration across teams and opportunities for bonuses based on performance.

Qualifications

• 1–2+ years in customer service or call center environments.
• Strong multitasking and organizational abilities.
• Clear, professional communication in phone and writing.
• Comfortable in a fast-paced, high-call setting.
• Solid computer skills: Word, Excel, Outlook; 30+ WPM.
• Detail-oriented with a proactive, get-it-done attitude.

Responsibilities

• Schedule and dispatch HVAC service calls and manage requests.
• Handle incoming calls, keep customers informed, and coordinate with techs.
• Ensure technicians' days run efficiently and on schedule.
• Follow up with customers to confirm satisfaction and update records.
• Assist with light admin tasks and team support.

Skills

Customer service

Multitasking

Communication

Typing 30+ WPM

MS Office

Tools

ServiceTitan

Job description

Cooling Unlimited, Inc. is seeking a Skilled Trades Customer Service Representative in Reading, MA to act as the hub of day-to-day operations. You will manage calls, schedule appointments, and coordinate with field technicians to keep customers satisfied.

The role requires 1–2+ years in customer service, strong communication, and solid computer skills. Expect a fast-paced environment with daily collaboration across teams and opportunities for bonuses based on performance.