HVAC Dispatch & Customer Support Specialist

Structured Labor LLC; Austin (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Structured Labor LLC is seeking a Customer Service Representative/Back-up Dispatcher to support our start-up HVAC-related operations. You will be the main point of contact for customers, coordinate between clients and field technicians, and keep records accurate.

A background in HVAC or related trades is preferred; strong communication and organization are essential, and proficiency with Outlook and SharePoint will help you schedule start-up appointments and dispatch technicians efficiently.

Qualifications

• HVAC experience preferred; commercial plumbing or electrical industry will also be considered.
• Experience in customer service, dispatching, construction administration or office support.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to details.
• Proficiency with Microsoft Outlook, SharePoint, and computer-based scheduling or service management software.

Responsibilities

• Answer incoming customer calls in a professional and friendly manner.
• Respond promptly to customer emails and service requests.
• Schedule and communicate start-up appointments with customers.
• Notify customers of technician arrival times and provide status updates as needed.
• Assist with dispatching technicians and adjusting schedules to meet project demands.
• File completed start-up reports to the appropriate SharePoint folders.

Skills

Communication skills

Organizational skills

Attention to detail

Customer service

Tools

Microsoft Outlook

SharePoint

Scheduling software

Job description

Structured Labor LLC is seeking a Customer Service Representative/Back-up Dispatcher to support our start-up HVAC-related operations. You will be the main point of contact for customers, coordinate between clients and field technicians, and keep records accurate.

A background in HVAC or related trades is preferred; strong communication and organization are essential, and proficiency with Outlook and SharePoint will help you schedule start-up appointments and dispatch technicians efficiently.