HVAC Customer Success & Dispatch Coordinator

RCL Mechanical; Raynham (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

RCL Mechanical in Taunton, MA seeks a friendly Customer Service Representative to support HVAC and plumbing teams. You will handle calls, emails, scheduling, and billing coordination while delivering outstanding service to customers.

This role emphasizes clear communication, organization, and teamwork. HVAC experience is preferred but not required; training is provided to grow within a locally owned company that values employees.

Qualifications

• 3-5 years of customer service experience.
• 2+ years inside sales experience.
• HVAC experience preferred, not required.
• Excellent written and verbal communication skills.
• Must possess excellent organizational skills.
• Proficient with Word, Excel and Google Drive.

Responsibilities

• Answer calls, emails, and outside leads; assess customer needs and collect information using the call script.
• Dispatch service technicians based on location and experience; follow through.
• Schedule service appointments and confirm before dispatch.
• Notify customers of schedule changes.
• Follow up on service and ensure invoices are processed with correct billing.
• Manage service complaints with the Service Manager.
• Provide product and service information to clients.
• Coordinate field staff orders for equipment and long-lead items with vendors.
• Respond to inquiries and relay information to customers.
• Follow up on leads and unsold work from technicians and sales staff.

Skills

Excellent communication skills

Organizational skills

Customer service experience

Inside sales experience

Tools

Microsoft Word

Excel

Google Drive

Job description

RCL Mechanical in Taunton, MA seeks a friendly Customer Service Representative to support HVAC and plumbing teams. You will handle calls, emails, scheduling, and billing coordination while delivering outstanding service to customers.

This role emphasizes clear communication, organization, and teamwork. HVAC experience is preferred but not required; training is provided to grow within a locally owned company that values employees.