HVAC Dispatch & Customer Support Specialist

One Hour Heating & Air Conditioning of Kannapolis; Kannapolis (NC); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Competitive pay

Flexible schedules

World-class training programs

Job summary

A local HVAC company is looking for a Customer Service Representative/Dispatcher in Kannapolis. The role involves answering calls, managing service requests, and ensuring customer satisfaction. Ideal candidates will have strong communication skills and experience in customer service. Compensation ranges from $14.00 to $18.00 per hour, with flexible work hours.

Qualifications

• Strong verbal and telephone communication skills are essential.
• Must have good computer skills.
• Experience in customer service preferred.

Responsibilities

• Answer incoming client telephone calls as the first impression of the company.
• Coordinate customer and technician availability.
• Review invoices and complete financing requests.

Skills

Above-average verbal communication skills

Good computer software skills

Courteous demeanor

Ability to work flexible hours

Education

High school diploma or equivalent

Tools

Successware

Job description

A local HVAC company is looking for a Customer Service Representative/Dispatcher in Kannapolis. The role involves answering calls, managing service requests, and ensuring customer satisfaction. Ideal candidates will have strong communication skills and experience in customer service. Compensation ranges from $14.00 to $18.00 per hour, with flexible work hours.