Dispatcher

JW Heating & Air; Los Angeles (CA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Generous paid time off

Ongoing training and development

Inclusive company culture

Job summary

A leading HVAC service provider is seeking a Dispatcher to be the central communication hub for service calls. This role requires multitasking and excellent problem-solving skills to ensure customers receive timely services. Candidates must have 2+ years of dispatching experience and HVAC knowledge, alongside strong communication abilities. The position offers competitive pay and a supportive work environment, emphasizing teamwork and employee satisfaction.

Qualifications

• 2+ years of dispatching experience.
• HVAC industry experience is required.
• Proficiency in basic computer applications.

Responsibilities

• Efficiently schedule and dispatch service calls to field technicians.
• Act as the main point of contact for field teams and customers.
• Address customer inquiries and resolve issues promptly.
• Monitor schedules closely and make real-time adjustments.
• Maintain accurate records of service requests and schedules.
• Coordinate emergency response efforts when necessary.
• Ensure efficient allocation of resources to meet demands.
• Work closely with other departments for process improvement.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Ability to manage multiple tasks

Customer-centric mindset

Tools

Call center software

Service Titan

Job description

Work Schedule

This shift will tend to end around 7:00 pm. We ask that candidates have open availability Monday - Friday, with some Saturdays as well.

Job Overview

Are you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? Join JW Heating & Air as a Dispatcher for the HVAC department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team.

Location: Inglewood, CA (in‑office)

Key Responsibilities

• Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
• Communication Point: Act as the main point of contact for field teams, customers, and management.
• Problem‑solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and Adjust Schedules: Monitor schedules closely and make real‑time adjustments to optimize operations.
• Record‑Keeping: Maintain accurate records of service requests, schedules, and any incidents.
• Emergency Response: Coordinate emergency response efforts when necessary.
• Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
• Collaboration: Work closely with other departments to streamline processes and improve service delivery.

Qualifications

• 2+ years of dispatching experience.
• HVAC industry experience is required.
• Excellent verbal and written communication skills.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Ability to work in a fast‑paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software. Service Titan experience is a plus.

Benefits

• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: Generous vacation, holidays, and sick leave.
• Training and development: Ongoing opportunities for professional growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

Pay Range: $18 USD - $24 USD

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.