HVAC Dispatch & Customer Service Specialist

Yellowstone Local; Washington (District of Columbia); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

Job summary

ALLRED is seeking a Customer Service Representative to support HVAC field operations from our Auburn, WA location. You will dispatch technicians, coordinate service and maintenance visits, and keep parts and membership records up to date.

Your role combines customer service, scheduling, and problem solving to ensure seamless daily operations. Ideal candidates have 1–2 years in a call center or customer service role, HVAC industry experience, and dispatching skills.

Qualifications

• 1 to 2 years of call center or customer service experience.
• HVAC industry experience is required.
• Dispatching experience is required.
• Strong verbal and written communication skills.
• Familiarity with ServiceTitan is a bonus.

Responsibilities

• Work from our Auburn, WA location as a CSR supporting customers and HVAC field operations.
• Dispatch HVAC technicians to service locations and keep schedules organized.
• Coordinate repair appointments and membership maintenance visits.
• Source and track OEM parts needed for active HVAC service jobs.
• Coordinate job site deliveries with designated runners.
• Maintain and organize the Membership Database.
• Record project information and service updates accurately.
• Communicate with customers and team members to move calls from scheduling to completion.
• Use your customer service, call center, HVAC dispatching, scheduling, and problem solving skills to support efficient daily operations.

Skills

Call center experience

HVAC experience

Dispatching experience

Communication skills

Organization

Multitasking

Attention to detail

Tools

ServiceTitan

Job description

ALLRED is seeking a Customer Service Representative to support HVAC field operations from our Auburn, WA location. You will dispatch technicians, coordinate service and maintenance visits, and keep parts and membership records up to date.

Your role combines customer service, scheduling, and problem solving to ensure seamless daily operations. Ideal candidates have 1–2 years in a call center or customer service role, HVAC industry experience, and dispatching skills.