Customer Service Representative

Yellowstone Local; Washington (District of Columbia); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

Job summary

ALLRED is seeking a Customer Service Representative to support HVAC field operations from our Auburn, WA location. You will dispatch technicians, coordinate service and maintenance visits, and keep parts and membership records up to date.

Your role combines customer service, scheduling, and problem solving to ensure seamless daily operations. Ideal candidates have 1–2 years in a call center or customer service role, HVAC industry experience, and dispatching skills.

Qualifications

• 1 to 2 years of call center or customer service experience.
• HVAC industry experience is required.
• Dispatching experience is required.
• Strong verbal and written communication skills.
• Familiarity with ServiceTitan is a bonus.

Responsibilities

• Work from our Auburn, WA location as a CSR supporting customers and HVAC field operations.
• Dispatch HVAC technicians to service locations and keep schedules organized.
• Coordinate repair appointments and membership maintenance visits.
• Source and track OEM parts needed for active HVAC service jobs.
• Coordinate job site deliveries with designated runners.
• Maintain and organize the Membership Database.
• Record project information and service updates accurately.
• Communicate with customers and team members to move calls from scheduling to completion.
• Use your customer service, call center, HVAC dispatching, scheduling, and problem solving skills to support efficient daily operations.

Skills

Call center experience

HVAC experience

Dispatching experience

Communication skills

Organization

Multitasking

Attention to detail

Tools

ServiceTitan

Job description

WASHINGTON HVAC SERVICES YOU CAN TRUST

Yellowstone Local is proud to represent ALLRED, an industry leader in HVAC services.

Ready to put your customer service and dispatching experience to work in a role where organization, communication, and follow through make a real impact every day.

What’s in it for You?

• Pay Range: $18 to $25 per hour.
• Schedule: Full time with rotating Saturday shifts.
• Benefits: Medical, dental, and vision coverage.
• Career Path: Advancement opportunities within the HVAC industry.
• Tools for Success: Hands on training, team support, and resources designed to help you succeed.

Why You’ll Love It Here

• Join an HVAC company with more than 12 years of proven success.
• Work with a team that values collaboration, reliability, and quality service.
• Build your HVAC knowledge while developing your customer service, scheduling, and dispatching skills.
• Take on a role that directly supports technicians, customers, and daily field operations.
• Grow professionally with opportunities to take on greater responsibility within the company.

Your New Role

• Work from our Auburn, Washington location as a Customer Service Representative supporting customers and HVAC field operations.
• Dispatch HVAC technicians to service locations and help keep daily schedules organized.
• Coordinate repair appointments and membership maintenance visits.
• Source and track OEM parts needed for active HVAC service jobs.
• Coordinate job site deliveries with designated runners.
• Maintain and organize the Membership Database.
• Record project information and service updates accurately.
• Communicate with customers and team members to help service calls move smoothly from scheduling through completion.
• Use your customer service, call center, HVAC dispatching, scheduling, and problem solving skills to support efficient daily operations.

Hiring Expectations

• 1 to 2 years of call center or customer service experience.
• HVAC industry experience is required.
• Dispatching experience is required.
• Strong verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Detail oriented approach with solid problem solving skills.
• Positive attitude and willingness to learn.
• Ability to receive coaching and adapt in a fast paced work environment.
• Familiarity with ServiceTitan is a bonus.
• Must be legally authorized to work in the United States.
• Availability for a rotating Saturday schedule.

ALLRED is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #orange