Customer Service Representative

Yellowstone Local; Auburn (WA); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Hands-on training

Career advancement opportunities

Job summary

Yellowstone Local is recruiting for an HVAC Coordinator based in Auburn, Washington. In this role, you'll be essential in maintaining smooth daily operations by dispatching technicians and managing schedules. The position offers a competitive hourly rate with full-time hours, and values teamwork and growth.

Applicants should have experience in customer service, excellent communication skills, and a detail-oriented mindset. Benefits include training, health coverage, and opportunities for advancement within the company.

Join a supportive work culture focused on efficiency and quality!

Qualifications

• 1-2 years of experience in a call center or customer service role.
• Must be authorized to work in the U.S.
• Available for a rotating Saturday schedule.

Responsibilities

• Dispatch HVAC technicians to service locations.
• Source and track OEM parts for ongoing jobs.
• Coordinate deliveries to job sites with designated runners.
• Manage scheduling for repairs and membership maintenance visits.
• Maintain and organize the Membership Database.
• Document project details and service updates with accuracy.

Skills

Customer service experience

Strong communication skills

Organizational abilities

Detail-oriented

Proactive problem-solving

Adaptability in fast-paced environment

Tools

ServiceTitan

Job description

Yellowstone Local is proud to represent ALLRED, an industry leader in HVAC services.

If you’re the type who thrives in a fast-paced environment, enjoys solving problems, and takes pride in being the backbone of a team’s success, this is your kind of role. With over 12 years of proven success, ALLRED has built a reputation for exceptional service and an employee‑first culture. This isn’t just another customer service job; it’s your chance to step into a high‑impact position where your coordination skills and attention to detail directly influence how smoothly our field operations run.

What's in it for You?

• Pay Range: $18 – $25 per hour
• Schedule: Full‑time with rotating Saturday shifts
• Benefits: Medical, dental, and vision coverage
• Career Path: Real advancement opportunities within the HVAC industry
• Tools for Success: Hands‑on training, strong team support, and resources to help you excel

Why You’ll Love It Here

• A culture that genuinely values people and encourages teamwork
• A forward‑thinking HVAC operation focused on quality and efficiency
• Clear opportunities to grow your skills and develop professionally
• A supportive environment built on trust, reliability, and collaboration

Your New Role

You’ll be a key player in keeping daily operations running smoothly. Your coordination skills will help ensure technicians stay on schedule, parts reach the right locations, and customers feel supported from start to finish.

• Dispatch HVAC technicians to service locations
• Source and track OEM parts for ongoing jobs
• Coordinate deliveries to job sites with designated runners
• Manage scheduling for repairs and membership maintenance visits
• Maintain and organize the Membership Database
• Document project details and service updates with accuracy

Location: Auburn, Washington

Qualifications

• 1–2 years of experience in a call center or customer service role
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Detail‑oriented with a proactive, problem‑solving approach
• Positive attitude and willingness to learn
• Coachable and adaptable in a fast‑paced environment
• HVAC industry experience or dispatching experience is a strong plus
• Familiarity with ServiceTitan is a bonus
• Must be authorized to work in the U.S.
• Available for a rotating Saturday schedule

ALLRED is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.