HVAC Dispatch & Customer Service Specialist

Heartland Home Services; Oak Creek (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

Heartland Home Services is seeking dedicated professionals to elevate our customer interaction experience. Join our dynamic team where you will prioritize urgent calls, support technicians, and ensure optimal customer satisfaction. The ideal candidate possesses strong communication skills and a demonstrated track record in customer service.

At Heartland Home Services, we believe in creating an inclusive environment that supports ongoing development and success. We welcome you to be part of our dedicated team and contribute to our mission of exceptional service.

Qualifications

• Proven track record in customer service.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.

Responsibilities

• Meet daily revenue and sold-hour goals.
• Manage technician whereabouts and needs.
• Respond to customer requests and resolve issues.

Skills

Customer service

IT competence

Organizational skills

Verbal communication

Conflict resolution

Job description

Heartland Home Services is seeking dedicated professionals to elevate our customer interaction experience. Join our dynamic team where you will prioritize urgent calls, support technicians, and ensure optimal customer satisfaction. The ideal candidate possesses strong communication skills and a demonstrated track record in customer service.

At Heartland Home Services, we believe in creating an inclusive environment that supports ongoing development and success. We welcome you to be part of our dedicated team and contribute to our mission of exceptional service.