Dispatcher

Heartland Home Services; Fort Wayne (IN); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Medical benefits start after 30 days

Dental insurance

Vision insurance

Disability insurance

Life insurance

PTO and paid holidays

401k with matching

Job summary

Heartland Home Services in Fort Wayne, Indiana, is seeking an HVAC Dispatcher responsible for coordinating service calls and scheduling technicians. In this role, you will prioritize urgent service requests and maintain communication between customers and technicians.

Ideal candidates will have experience in dispatching and excellent customer service skills. Full benefits, including medical and PTO, start after 30 days.

Qualifications

• Previous experience in dispatching, scheduling, or HVAC industry preferred.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to work in a fast-paced environment.
• Proficiency with scheduling software and/or CRM systems.
• Basic knowledge of HVAC systems is a plus.

Responsibilities

• Schedule and dispatch HVAC technicians for service and maintenance.
• Prioritize emergency and urgent service requests.
• Monitor technician routes and adjust schedules as needed.
• Communicate with customers regarding appointment times and updates.
• Maintain accurate records of service calls, customer interactions, and job status.
• Work closely with technicians to ensure job completion and efficiency.
• Handle inbound calls and provide excellent customer service.
• Assist with administrative tasks as needed.

Skills

Organizational skills

Multitasking

Communication

Customer service

Scheduling software proficiency

Job description

Job Summary

The HVAC Dispatcher is responsible for coordinating service calls, scheduling technicians, and ensuring efficient routing to maximize productivity and customer satisfaction. This role is critical in maintaining communication between customers, technicians, and management.

Key Responsibilities

• Schedule and dispatch HVAC technicians for service and maintenance.
• Prioritize emergency and urgent service requests.
• Monitor technician routes and adjust schedules as needed.
• Communicate with customers regarding appointment times and updates.
• Maintain accurate records of service calls, customer interactions, and job status.
• Work closely with technicians to ensure job completion and efficiency.
• Handle inbound calls and provide excellent customer service.
• Assist with administrative tasks as needed.

Qualifications

• Previous experience in dispatching, scheduling, or HVAC industry preferred.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to work in a fast‑paced environment.
• Proficiency with scheduling software and/or CRM systems.
• Basic knowledge of HVAC systems is a plus.

Compensation & Benefits

Pay starting at $25/hr. Full benefits with medical starting after 30 days, dental, vision, disability and life insurance. PTO and paid holidays and 401k with matching.

EEO Statement

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.