HVAC Dispatching/ Customer Service Representative

Onehourpittsburghpa; Chattanooga (TN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Training & development

Bonus based on performance

Competitive salary

Job summary

Onehourpittsburghpa in Chattanooga, TN is seeking a disciplined dispatcher who answers inbound client calls and coordinates supervision and dispatch of all scheduled service and maintenance calls.

You will communicate clearly with clients, ensure timely greetings, and help optimize technician scheduling while delivering exceptional customer experiences.

Qualifications

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.

Responsibilities

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company.
• Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time.
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window.
• Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs.

Skills

Verbal communication

Telephone communication

Customer service

Computer literacy

Education

High school diploma or equivalent

Tools

Basic computer software

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Training & development

Service Titan Experience a PLUS!
Join Our Team of HVAC Service Pros Today!

Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

JOB SUMMARY

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

JOB DUTIES

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
• Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred