HVAC & Home Services Dispatch Specialist

Christian-Heating,-Cooling-; West Goshen Township (PA); On-site; USD 28,000 - 34,000; Full time

Job summary

Christian Home Services is seeking a highly organized and customer-focused HVAC Dispatcher to coordinate daily service operations for residential HVAC, plumbing, and electrical divisions. The Dispatcher serves as the communication hub between customers, technicians, and management, ensuring efficient scheduling, optimal route planning, and exceptional customer service.

This role requires strong organizational skills, excellent communication, and proficiency with scheduling software and CRMs.

Qualifications

• High school diploma or equivalent required.
• Previous dispatching, scheduling, customer service, or service coordination experience preferred.
• Experience in HVAC, plumbing, electrical, home services, or related field highly desirable.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency with scheduling software, CRM systems, and Microsoft Office applications.
• Ability to prioritize competing demands and make sound decisions under pressure.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Schedule and dispatch HVAC, plumbing, and electrical service calls based on technician availability, skill set, location, and customer needs.
• Monitor and adjust technician schedules throughout the day to maximize efficiency and minimize downtime.
• Communicate with customers regarding appointment confirmations, technician arrival times, delays, and service updates.
• Coordinate emergency and priority service calls while maintaining overall schedule productivity.
• Maintain accurate service records, customer information, and work order details within the company's dispatching software.
• Collaborate with service managers to ensure proper technician utilization and workload balancing.
• Track technician status throughout the day and provide operational support when needed.
• Review completed service calls for accuracy and proper documentation.
• Assist in generating daily performance reports and key operational metrics.
• Deliver outstanding customer service that reflects the company's Christian values and commitment to excellence.

Skills

Organizational skills

Multitasking

Communication skills

Scheduling software

Microsoft Office

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

ServiceTitan

CRM systems

Scheduling software

Job description

Christian Home Services is seeking a highly organized and customer-focused HVAC Dispatcher to coordinate daily service operations for residential HVAC, plumbing, and electrical divisions. The Dispatcher serves as the communication hub between customers, technicians, and management, ensuring efficient scheduling, optimal route planning, and exceptional customer service.

This role requires strong organizational skills, excellent communication, and proficiency with scheduling software and CRMs.