HVAC Dispatch & CSR Specialist

First Mate Heating & Cooling; Lee's Summit (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay based on experience

Stable, year-round position

Professional systems and processes

Supportive team environment

Job summary

A local HVAC service provider in Missouri is seeking an experienced Dispatcher / Customer Service Representative to enhance customer experience and manage technician dispatch efficiently. The ideal candidate should have a background in dispatching or customer service within HVAC, plumbing, or home services, excellent organizational skills, and the ability to thrive in a fast-paced environment. This stable, year-round position offers competitive pay and opportunities for advancement within a supportive team environment.

Qualifications

• Previous dispatching or CSR experience in HVAC, plumbing, or home services.
• Strong phone presence and customer communication skills.
• Ability to remain calm and professional in a fast-paced environment.

Responsibilities

• Answer inbound customer calls and provide excellent customer service.
• Schedule service calls, maintenance visits, and installation appointments.
• Dispatch technicians efficiently throughout the day.
• Communicate with technicians regarding job status, delays, and scheduling changes.

Skills

Dispatching or CSR experience in HVAC, plumbing, or home services

Strong phone presence and customer communication skills

Excellent organizational and multitasking ability

Detail-oriented with strong problem-solving skills

Team-oriented with a positive and professional attitude

Tools

ServiceTitan or similar field service management software

Job description

A local HVAC service provider in Missouri is seeking an experienced Dispatcher / Customer Service Representative to enhance customer experience and manage technician dispatch efficiently. The ideal candidate should have a background in dispatching or customer service within HVAC, plumbing, or home services, excellent organizational skills, and the ability to thrive in a fast-paced environment. This stable, year-round position offers competitive pay and opportunities for advancement within a supportive team environment.