Customer Service & Dispatch Specialist

Aire Serv LLC; Springfield (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Benefits package varies by location

Job summary

A trusted HVAC service provider is seeking a Customer Service Representative & Dispatcher in Springfield, IL. This key team member will handle incoming calls, schedule appointments, and manage customer complaints. Successful candidates will have at least two years of administrative experience, excellent communication skills, and a detail-oriented approach. Join a company dedicated to integrity, customer focus, and commitment to employee happiness.

Qualifications

• Minimum two years admin experience.
• Self-motivated and energetic.
• Ability to effectively manage customer interactions.

Responsibilities

• Receive incoming calls in a professional manner.
• Schedule appointments and assign work to team members.
• Complete work orders and respond to customer complaints.
• Maintain office operations and procedures.

Skills

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

General computer knowledge, including Microsoft Office

Team player who can work independently

Typing skills

Job description

A trusted HVAC service provider is seeking a Customer Service Representative & Dispatcher in Springfield, IL. This key team member will handle incoming calls, schedule appointments, and manage customer complaints. Successful candidates will have at least two years of administrative experience, excellent communication skills, and a detail-oriented approach. Join a company dedicated to integrity, customer focus, and commitment to employee happiness.