HVAC Dispatch Coordinator - Onsite Scheduling

Talentify; Bath (PA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

Aston Carter in Bath, PA seeks a Dispatcher to provide our customers with the best service experience from the initial phone call through to service completion. You will communicate with technicians and coordinate to dispatch the right technician for each job.

This onsite role, Monday–Friday 7 AM–4 PM, offers temp-to-hire employment with benefits. Responsibilities include receiving HVAC service requests, creating work orders, scheduling, responding to inquiries, and ensuring smooth workflow with

Qualifications

• 2+ years experience doing dispatch for a services-based company, preferably in the trades industry.
• Good customer service and phone skills.
• Strong attention to detail and ability to multitask.

Responsibilities

• Receive incoming service requests for HVAC service.
• Create work orders.
• Schedule calls and review after-hours calls, contacting and scheduling appropriately.
• Respond to online inquiries.
• Dispatch technicians to ensure the right technician is sent to the right job.
• Perform follow-up calls as needed.

Skills

Dispatch experience

Customer service

Attention to detail

Job description

Aston Carter in Bath, PA seeks a Dispatcher to provide our customers with the best service experience from the initial phone call through to service completion. You will communicate with technicians and coordinate to dispatch the right technician for each job.

This onsite role, Monday–Friday 7 AM–4 PM, offers temp-to-hire employment with benefits. Responsibilities include receiving HVAC service requests, creating work orders, scheduling, responding to inquiries, and ensuring smooth workflow with