HVAC Dispatch & Scheduling Specialist

ARS; San Antonio (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Weekly pay via direct deposit

Paid training and onboarding

Insurance after 31 days

Low-cost medical

Dental, vision, HSA/FSA

401(k) with company match

PTO + holidays

Life insurance

Clean office environment

Career growth opportunities

Job summary

Will Fix It Plumbing, Heating, Cooling, Electrical is seeking a highly organized Dispatcher to coordinate daily scheduling for residential HVAC service technicians. This full-time, year-round role reports to the office and requires coordinating routing, calls, and appointments across our service network.

Join a national service network under American Residential Services (ARS) with comprehensive benefits and growth opportunities, including paid training and competitive pay.

Qualifications

• Prior experience in dispatch, scheduling, or call center environments.
• Experience coordinating field service teams (HVAC or home services preferred).
• Proficiency in Microsoft Office and multi-line phone systems.
• Familiarity with local geography to support technician routing and service scheduling.
• Must report daily to the office (no remote work available).
• Flexibility to work assigned shifts and weekend rotations as needed.
• Must pass background check and drug screening.

Responsibilities

• Dispatch HVAC service technicians efficiently to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning service calls.
• Coordinate technician routing and job assignments to maximize efficiency.
• Monitor call flow through the HVAC service platform and dispatch system.
• Communicate with technicians and customers to provide updates on HVAC service appointments.
• Support field teams throughout the day by adjusting schedules and resolving routing issues.
• Maintain accurate service scheduling and ensure technicians remain productive throughout the day.

Skills

Dispatch experience

Scheduling

Call center

Geography knowledge

Office software

Background check

Tools

Microsoft Office

Multi-line phones

Job description

Will Fix It Plumbing, Heating, Cooling, Electrical is seeking a highly organized Dispatcher to coordinate daily scheduling for residential HVAC service technicians. This full-time, year-round role reports to the office and requires coordinating routing, calls, and appointments across our service network.

Join a national service network under American Residential Services (ARS) with comprehensive benefits and growth opportunities, including paid training and competitive pay.