HVAC Dispatch Coordinator — Scheduling & Customer Care

Ambient Enterprises; Canton (MA); On-site; USD 34,000 - 41,000; Full time

Job summary

Ambient Enterprises in Canton, MA, is seeking an HVAC Dispatcher to coordinate and schedule service calls, installations, and maintenance tasks for our technicians across the region.

You will communicate with customers, keep detailed records, and collaborate with inventory, sales, and service teams to prioritize jobs and resolve issues quickly. This on-site role requires strong organization and excellent communication.

Qualifications

• Prior dispatching or customer service experience, preferably in HVAC.
• Strong written and verbal communication.
• Excellent organizational and time-management skills.

Responsibilities

• Coordinate and schedule HVAC technicians for service calls, installations, and maintenance tasks.
• Communicate with customers to understand issues, schedule appointments, and provide updates on service status.
• Maintain constant communication with HVAC technicians in the field via phone or dispatch software.
• Keep detailed records of service calls, customer interactions, job status, and technician assignments.
• Update the company’s dispatching software or system with accurate and timely information.
• Work closely with the inventory and procurement team to ensure technicians have necessary parts and equipment.
• Partner with sales and service departments to align on job priorities and customer needs.
• Handle unexpected issues such as emergency service requests, technician delays, or equipment breakdowns by adjusting schedules and reassigning tasks.
• Provide excellent customer service and address customer concerns promptly and professionally.

Skills

Dispatching

Customer service

Organization

Tools

Dispatch software

Job description

Ambient Enterprises in Canton, MA, is seeking an HVAC Dispatcher to coordinate and schedule service calls, installations, and maintenance tasks for our technicians across the region.

You will communicate with customers, keep detailed records, and collaborate with inventory, sales, and service teams to prioritize jobs and resolve issues quickly. This on-site role requires strong organization and excellent communication.