HVAC Dispatch Coordinator – In-Office, Growth

ARS; Indianapolis (IN); On-site; USD 23,000 - 32,000; Full time

Job summary

ARS-Rescue Rooter in Indianapolis is seeking a detail‑oriented HVAC Dispatcher to coordinate daily scheduling and dispatch for our residential team. You will route technicians, manage service requests, and keep customers informed about appointment times and changes.

The role requires dispatch or call center experience, proficiency with Microsoft Office, and the ability to work in a fast-paced, in‑office environment. This full-time position offers weekly pay and benefits.

Qualifications

• Prior experience in dispatch, scheduling, or call center environments.
• Experience coordinating field service teams (HVAC or home services preferred).
• Proficiency in Microsoft Office and multi-line phone systems.

Responsibilities

• Dispatch HVAC techs/installers to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning service calls.
• Coordinate technician routing and job assignments to maximize efficiency.
• Monitor call flow through the HVAC platform and dispatch system.
• Communicate with technicians and customers to provide updates on HVAC appointments.
• Support field teams throughout the day by adjusting schedules and resolving routing issues.
• Maintain accurate service scheduling and ensure technicians remain productive throughout the day.

Skills

Dispatch experience

Scheduling experience

Call center experience

Geography knowledge of Indianapolis

Tools

Microsoft Office

HVAC dispatch software

Multi-line phone systems

Job description

ARS-Rescue Rooter in Indianapolis is seeking a detail‑oriented HVAC Dispatcher to coordinate daily scheduling and dispatch for our residential team. You will route technicians, manage service requests, and keep customers informed about appointment times and changes.

The role requires dispatch or call center experience, proficiency with Microsoft Office, and the ability to work in a fast-paced, in‑office environment. This full-time position offers weekly pay and benefits.