HVAC Customer Support Specialist - Full-Time + Commissions

Cool Air Careers; Murrieta (CA); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Full medical

Dental and vision

401(k) with company match

Education stipends

Job summary

Cool Air Solutions is seeking a full-time Customer Service Representative in Murrieta, CA. You will handle incoming calls, provide accurate service information, and schedule appointments to keep our technicians busy.

A focus on empathy and timely resolutions drives customer satisfaction. The role emphasizes data entry, CRM usage, and collaboration with technicians to ensure smooth service delivery and positive customer experiences.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in customer service preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Answer incoming calls and inquiries with professionalism and timeliness.
• Listen to customer concerns and resolve issues promptly.
• Schedule service and sales appointments to keep technicians busy.
• Provide accurate information on services, pricing, and availability.
• Maintain accurate customer records and document interactions.

Skills

Customer service

Communication

Problem solving

Organization

Multitasking

CRM software

MS Office

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office Suite

Customer service software

Job description

Cool Air Solutions is seeking a full-time Customer Service Representative in Murrieta, CA. You will handle incoming calls, provide accurate service information, and schedule appointments to keep our technicians busy.

A focus on empathy and timely resolutions drives customer satisfaction. The role emphasizes data entry, CRM usage, and collaboration with technicians to ensure smooth service delivery and positive customer experiences.