Customer Service Representative

Cool Air Careers; Murrieta (CA); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Full medical

Dental and vision

401(k) with company match

Education stipends

Job summary

Cool Air Solutions is seeking a full-time Customer Service Representative in Murrieta, CA. You will handle incoming calls, provide accurate service information, and schedule appointments to keep our technicians busy.

A focus on empathy and timely resolutions drives customer satisfaction. The role emphasizes data entry, CRM usage, and collaboration with technicians to ensure smooth service delivery and positive customer experiences.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in customer service preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Answer incoming calls and inquiries with professionalism and timeliness.
• Listen to customer concerns and resolve issues promptly.
• Schedule service and sales appointments to keep technicians busy.
• Provide accurate information on services, pricing, and availability.
• Maintain accurate customer records and document interactions.

Skills

Customer service

Communication

Problem solving

Organization

Multitasking

CRM software

MS Office

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office Suite

Customer service software

Job description

• Pay or shift range: $19 USD to $25 USD
• Call Center
• Full-Time
• Requisition #: CSR00004221

Description

About Us: Founded in 2006, Cool Air Solutions is a family-owned HVAC and plumbing company based in Murrieta, CA. We specialize in delivering total indoor comfort to residential and commercial clients across Riverside, Orange, and San Diego Counties. We are committed to providing top-tier service with a focus on energy efficiency and customer satisfaction. We pride ourselves on our old-school work ethic, clear communication, and dedication to exceeding customer expectations.

Potential Earnings:

$19-$25/hr with commissions and incentives

Key Responsibilities:

• Answer incoming customer calls and inquiries in a friendly, professional, and timely manner, providing exceptional customer service at all times.
• Listen attentively to customer concerns, questions, and service requests, demonstrating empathy and a strong desire to resolve issues promptly.
• Schedule service and new sales appointments with the goal of keeping the call board full for technicians and Comfort Advisors.
• May also dispatch technicians based on availability and customer preferences with the goal of prioritizing high value opportunities and efficient technician routing.
• Provide accurate and detailed information to customers regarding service offerings, pricing, appointment details, and any additional inquiries.
• Maintain accurate and organized customer records, documenting interactions, service requests, and any special instructions.
• Assist customers with troubleshooting minor issues over the phone, providing guidance and support before dispatching a technician if necessary.
• Collaborate closely with service technicians, providing them with necessary job details, customer information, and any updates or changes.
• Follow up with customers after service appointments to ensure satisfaction, address any further concerns, and obtain feedback.
• Handle customer complaints or escalations with professionalism and a commitment to finding effective resolutions.
• Stay updated on company services, policies, and procedures to provide accurate information and address customer inquiries effectively.
• Assist in administrative tasks such as data entry, invoicing, and generating service reports as required.
• Collaborate with other team members and departments to ensure seamless service delivery and a positive customer experience.

Qualifications:

• Previous experience in customer service, preferably in a service-oriented industry.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Outstanding organizational and multitasking abilities to handle a high volume of customer inquiries and service requests.
• Proficient computer skills, including experience with customer service software, CRM systems, and Microsoft Office Suite.
• Familiarity with HVAC, plumbing, or electrical terminology and concepts is an asset.
• Ability to remain calm and composed in high-pressure situations, demonstrating empathy and effective conflict resolution skills.
• Positive attitude, strong work ethic, and a genuine passion for delivering exceptional customer service.
• Ability to work collaboratively within a team environment, supporting a positive and supportive work culture.
• High school diploma or equivalent.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance Pay directly tied to results – Get what you deserve
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors
• We invest in your future – leadership training that directly results into bigger career opportunities
• Learn on the job – continuous education stipends available

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.