Customer Success & Solutions Specialist

Air Tech Heating & Cooling; Sacramento (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Air Tech Heating & Cooling in Sacramento, CA is seeking an experienced Customer Service Representative to join our team. You will manage verbal and written communications with customers, provide accurate information, and support sales leads with a cheerful, professional demeanor.

The ideal candidate has proven customer support experience, strong communication skills, and familiarity with CRM systems. You will handle inquiries, resolve issues, and keep records to help our team serve customers

Qualifications

• High school diploma or equivalent is required.
• Prior customer support experience preferred.
• Able to handle a high volume of calls with accuracy.
• Familiar with CRM systems and practices.
• Customer-oriented and eager to help others.

Responsibilities

• Answer and manage all incoming calls and emails.
• Generate sales leads.
• Provide accurate and valid information for customers.
• Handle questions, complaints, and returns and find solutions quickly.
• Keep records of customer interactions and process received files.
• Follow communication procedures and policies.
• Think and respond quickly to resolve product questions.
• Maintain a polite and professional voice at all times.

Skills

Customer support experience

CRM systems knowledge

Excellent communication

Multitasking and organization

Education

High school diploma or equivalent

Job description

Air Tech Heating & Cooling in Sacramento, CA is seeking an experienced Customer Service Representative to join our team. You will manage verbal and written communications with customers, provide accurate information, and support sales leads with a cheerful, professional demeanor.

The ideal candidate has proven customer support experience, strong communication skills, and familiarity with CRM systems. You will handle inquiries, resolve issues, and keep records to help our team serve customers