HVAC Customer Support & Order Specialist

gemairedistributors; Miami (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

Gemaire Distributors in Miami, FL is seeking a Customer Service Representative to support the Sales team and customers. You will handle order entry, product availability inquiries, quotes, and post-order support, ensuring smooth communication and timely problem resolution.

The role emphasizes high-quality customer service, working with vendors and internal departments, and maintaining knowledge of products and promotions. Monday–Friday schedule with standard business hours.

Qualifications

• Must have strong customer service skills and ability to multitask.
• Proficiency with MS Office (Word, Excel, Outlook) and data entry.
• Organized, detail oriented and able to problem-solve.
• Experience in counter sales, call center or customer service preferred.

Responsibilities

• Answer calls and texts with industry-leading customer service.
• Input customer orders and assist with product selections.
• Research products and check availability with vendors or sales centers.
• Provide order management from entry to invoicing and follow up on requests.
• Promote self-help tools and inform customers about delays or updates.

Skills

Customer service

MS Office

Data entry

Problem solving

Education

High School Diploma or equivalent

Associates Degree

Tools

MS Office

Job description

Gemaire Distributors in Miami, FL is seeking a Customer Service Representative to support the Sales team and customers. You will handle order entry, product availability inquiries, quotes, and post-order support, ensuring smooth communication and timely problem resolution.

The role emphasizes high-quality customer service, working with vendors and internal departments, and maintaining knowledge of products and promotions. Monday–Friday schedule with standard business hours.