HVAC Customer Care Specialist

Gemaire Distributors, LLC; Florida; On-site; USD 34,000 - 48,000; Full time

Job summary

Gemaire Distributors is seeking a Customer Service Representative in Doral, FL to support the Sales team and Sales Center. You will manage orders, answer customer inquiries, and ensure product availability while delivering top-tier service.

The role emphasizes handling orders, problem resolution, and active collaboration with vendors and sales to support ongoing promotions and customer satisfaction.

Qualifications

• High School Diploma or equivalent with 2+ years in Counter Sales, Call Center or Customer Service
• Strong customer service soft skills
• Proficient in MS Office (Word, Excel, Outlook) and data entry
• Ability to problem solve and multi-task

Responsibilities

• Answers calls and texts for the region with industry leading customer service
• Input customer orders and assist with product selections
• Input orders at locations convenient for the customer
• Provide order management from entry to invoicing
• Coordinate with sales centers to ensure product availability
• Follow up on customer requests and document resolutions

Skills

Customer Service

Problem Solving

Detail Oriented

Multi-tasking

Communication

Education

High School Diploma or equivalent

Associates Degree (optional)

Tools

MS Office

Job description

Gemaire Distributors is seeking a Customer Service Representative in Doral, FL to support the Sales team and Sales Center. You will manage orders, answer customer inquiries, and ensure product availability while delivering top-tier service.

The role emphasizes handling orders, problem resolution, and active collaboration with vendors and sales to support ongoing promotions and customer satisfaction.