Hybrid Customer Service & Scheduling Specialist

Cornels Plumbing Heating & Air; Portland (OR); Hybrid; USD 26,174 - 34,440; Full time

Job summary

Cornels Plumbing Heating & Air in Portland, OR is seeking a dedicated Customer Service representative. Join our fast-paced and supportive team where you will respond to calls, maintain customer relationships, and handle service requests effectively.

This role requires 1–3 years of customer service experience and proficiency in ServiceTitan. The position offers a compensation range of $19-$25/hr, with standard hours Monday to Friday, alongside partial remote work after training.

Qualifications

• 1–3 years of customer service or office experience, preferably in the trades industry.
• Experience with ServiceTitan required.
• Strong ability to handle high call volumes.

Responsibilities

• Respond to incoming calls, emails, and texts in a high-volume environment.
• Serve as the primary point of contact for customers.
• Accurately enter customer information and maintain records.

Skills

Customer service skills

Strong communication

Problem-solving

Multitasking

Education

High school diploma or GED equivalent

Tools

ServiceTitan

Job description

Cornels Plumbing Heating & Air in Portland, OR is seeking a dedicated Customer Service representative. Join our fast-paced and supportive team where you will respond to calls, maintain customer relationships, and handle service requests effectively.

This role requires 1–3 years of customer service experience and proficiency in ServiceTitan. The position offers a compensation range of $19-$25/hr, with standard hours Monday to Friday, alongside partial remote work after training.