Customer Success & Scheduling Specialist

Best Care Plumbing, Heating and Air; Bartlett (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Best Care Plumbing, Heating and Air in Bartlett, TN is seeking a customer service-focused specialist to handle inbound calls, book jobs, and drive memberships. You will manage accurate data entry in Service Titan and respond quickly to customer needs in a fast-paced environment.

In this role you will maintain high service levels, communicate clearly, and work with a sense of urgency to meet call metrics and membership goals. Previous call-center experience is advantageous.

Qualifications

• Proven track record in customer service.
• IT proficiency; proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Fast-paced, goal-driven team player.
• Competitive and motivated with a positive attitude.

Responsibilities

• Create and achieve 100-day plan.
• Exceed minimum attendance and on-time standards.
• Answer the phone within 10 seconds.
• Answer inbound calls to book jobs and fill a 3-day call board.
• Reflectively listen to customer concerns, answer questions and communicate availability.
• Input customer data into Service Titan accurately.
• Correctly schedule jobs within ServiceTitan.
• Display empathy and a sense of urgency.
• Outbound call to schedule routine maintenance visits, tune ups and inspections.
• Convert Comfort Guard Memberships.

Skills

Customer service

Phone systems

Organization

Verbal communication

Written communication

Empathy

Team player

Self-motivated

Education

Relevant education or work experience

Job description

Best Care Plumbing, Heating and Air in Bartlett, TN is seeking a customer service-focused specialist to handle inbound calls, book jobs, and drive memberships. You will manage accurate data entry in Service Titan and respond quickly to customer needs in a fast-paced environment.

In this role you will maintain high service levels, communicate clearly, and work with a sense of urgency to meet call metrics and membership goals. Previous call-center experience is advantageous.