Outbound Call Center Representative

Advantage HVAC, Plumbing, and Electrical; Town of Florida (NY); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Uncapped commission

Paid Time Off

Career advancement opportunities

Stable schedule

Job summary

Advantage HVAC, Plumbing, and Electrical is seeking an Outbound Call Center Sales Representative to drive revenue through outbound calling, inside sales, and appointment setting in the HVAC and home services space.

The role emphasizes high-volume outbound calls, reactivating customers, following scripts, and booking qualified service appointments. Experience with ServiceTitan CRM is preferred, and performance-based pay with commission upside is offered.

Qualifications

• High school diploma or GED required.
• Experience in outbound call center, inside sales, or appointment setting.
• Familiarity with CRM software (ServiceTitan strongly preferred).
• Strong phone communication and active listening skills.
• Confident using computers and multiple systems simultaneously.

Responsibilities

• Make outbound sales calls to existing customers, unsold estimates, and marketing lists.
• Handle inbound calls as needed.
• Follow call scripts and booking processes.
• Identify customer needs and convert calls into booked appointments.
• Upsell services and maintenance plans when appropriate.
• Accurately document all calls and outcomes in ServiceTitan CRM.
• Meet or exceed daily call and booking goals.
• Participate in training and performance coaching.

Skills

Outbound calling

Inside sales

Appointment setting

CRM software

Communication skills

Active listening

Multitasking

Education

High school diploma or GED

Tools

ServiceTitan

Job description

Job Description

Job Description

Outbound Call Center Sales Representative (ServiceTitan | Inside Sales | Appointment Setting)

Pay & Benefits

• Hourly pay at minimum wage
• Uncapped commission based on booked appointments and performance
• Paid Time Off (PTO)
• Career advancement opportunities
• Stable schedule in a growing home services company

Job Description

We are hiring an Outbound Call Center Sales Representative to drive revenue through outbound calling, inside sales, and appointment setting in the HVAC and home services industry.

This role focuses on high-volume outbound calls, reactivating existing customers, following structured scripts, and booking qualified service appointments. Candidates must be comfortable working in a CRM environment (ServiceTitan preferred) and tracking performance metrics.

This is a performance-based role with commission upside. Base pay is hourly at minimum wage.

Responsibilities

• Make outbound sales calls to existing customers, unsold estimates, and marketing lists
• Handle inbound calls as needed
• Follow call scripts and booking processes
• Identify customer needs and convert calls into booked appointments
• Upsell services and maintenance plans when appropriate
• Accurately document all calls and outcomes in ServiceTitan CRM
• Meet or exceed daily call and booking goals
• Participate in training and performance coaching

Required Qualifications

• High school diploma or GED
• Experience in outbound call center, inside sales, or appointment setting
• Familiarity with CRM software (ServiceTitan strongly preferred)
• Strong phone communication and active listening skills
• Confident using computers and multiple systems simultaneously
• Ability to work in a fast-paced, metric-driven environment

Preferred Experience

• HVAC, plumbing, or home services call center experience
• ServiceTitan booking and dispatch workflows
• Commission-based or performance-pay sales roles

Work Environment

• Call center / inside sales environment
• Script-driven, KPI-focused role
• High accountability, low micromanagement

Why This Role Works

• Clear expectations
• Measurable performance
• Commission-driven earnings
• Pathway into senior sales, dispatch, or operations roles