Outbound Call Center Representative

Advantage HVAC, Plumbing, and Electrical; Fort Walton Beach (FL); On-site; USD 9,987 - 20,664; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Paid Time Off (PTO)

Career advancement opportunities

Job summary

A growing home services company in Fort Walton Beach is looking for an Outbound Call Center Sales Representative to boost revenue through outbound calling and appointment setting. This role involves making calls to existing customers, following scripted dialogues, and utilizing ServiceTitan CRM. Candidates should have a high school diploma and experience in a call center environment. The position offers hourly pay plus commission opportunities based on performance in a supportive work environment.

Qualifications

• Experience in outbound call center, inside sales, or appointment setting.
• Familiarity with CRM software is preferred.
• Ability to track performance metrics.

Responsibilities

• Make outbound sales calls to existing customers.
• Follow call scripts and booking processes.
• Accurately document calls in ServiceTitan CRM.

Skills

Strong phone communication

Active listening skills

Ability to work in a fast-paced environment

Confident using computers

Education

High school diploma or GED

Tools

ServiceTitan

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Health insurance

Outbound Call Center Sales Representative (ServiceTitan | Inside Sales | Appointment Setting)

Pay & Benefits

• Hourly pay at minimum wage
• Uncapped commission based on booked appointments and performance
• Paid Time Off (PTO)
• Career advancement opportunities
• Stable schedule in a growing home services company

Job Description

We are hiring an Outbound Call Center Sales Representative to drive revenue through outbound calling, inside sales, and appointment setting in the HVAC and home services industry.

This role focuses on high-volume outbound calls, reactivating existing customers, following structured scripts, and booking qualified service appointments. Candidates must be comfortable working in a CRM environment (ServiceTitan preferred) and tracking performance metrics.

This is a performance-based role with commission upside. Base pay is hourly at minimum wage.

Responsibilities

• Make outbound sales calls to existing customers, unsold estimates, and marketing lists
• Handle inbound calls as needed
• Follow call scripts and booking processes
• Identify customer needs and convert calls into booked appointments
• Upsell services and maintenance plans when appropriate
• Accurately document all calls and outcomes in ServiceTitan CRM
• Meet or exceed daily call and booking goals
• Participate in training and performance coaching

Required Qualifications

• High school diploma or GED
• Experience in outbound call center, inside sales, or appointment setting
• Familiarity with CRM software (ServiceTitan strongly preferred)
• Strong phone communication and active listening skills
• Confident using computers and multiple systems simultaneously
• Ability to work in a fast-paced, metric-driven environment

Preferred Experience

• HVAC, plumbing, or home services call center experience
• ServiceTitan booking and dispatch workflows
• Commission-based or performance-pay sales roles

Work Environment

• Call center / inside sales environment
• Script-driven, KPI-focused role
• High accountability, low micromanagement

Why This Role Works

• Clear expectations
• Measurable performance
• Commission-driven earnings
• Pathway into senior sales, dispatch, or operations roles