HVAC Customer Service Specialist (Bilingual)

Propeller Building Services; Chino (CA); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Job summary

Metz Air Control, a fast-growing HVAC company, is seeking a friendly, organized Customer Service Representative to join our HVAC & Plumbing team. You will be the first point of contact for our customers and play a key role in daily operations.

The role includes answering calls, scheduling service appointments, dispatching technicians, entering customer information, and handling inquiries. A HVAC or plumbing office background is preferred, bilingual English/Spanish a plus, with hourly pay of

Qualifications

• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data entry skills.
• HVAC or plumbing office experience preferred.
• Bilingual (English/Spanish) a plus.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Must be comfortable calling our customers to advertise services.
• Provide excellent customer service and handle customer inquiries.
• Dispatch technicians and coordinate daily schedules.
• Enter and update customer information accurately.
• Process service requests, invoices, and follow-ups.
• Communicate effectively with technicians and management.

Skills

Customer service

Communication

Multitasking

Data entry

Bilingual English/Spanish

Job description

Metz Air Control, a fast-growing HVAC company, is seeking a friendly, organized Customer Service Representative to join our HVAC & Plumbing team. You will be the first point of contact for our customers and play a key role in daily operations.

The role includes answering calls, scheduling service appointments, dispatching technicians, entering customer information, and handling inquiries. A HVAC or plumbing office background is preferred, bilingual English/Spanish a plus, with hourly pay of