CUSTOMER SERVICE REPRESENTATIVE

Automatic Data Processing, Inc.; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a Customer Service Representative to join our team. You will be the first contact for clients, handling inquiries and resolving issues to ensure satisfaction and a positive experience.

The ideal candidate has 3+ years in customer service, strong communication skills, and proficiency with Microsoft Office and contact management systems. This role requires the ability to multitask in a fast-paced environment and to maintain accurate scheduling and data

Qualifications

• 3+ years of experience in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in Microsoft Office and experience with contact management systems.

Responsibilities

• Managing a high volume of inbound and outbound calls.
• Scheduling and booking appointments in a timely manner, according to urgency and restrictions, reschedule calls as needed.
• Gathering all information when booking calls.
• Providing accurate and timely information about products, services, policies, or procedures.
• Addressing customer questions and resolving any concerns.
• Must be 18 or older.
• Previous experience in customer service.
• Managing customer appointments from start to finish.
• Ability to handle a high volume of calls.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong organizational abilities and attention to detail, ensuring accuracy in scheduling appointments and data entry.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• A positive attitude and willingness to learn and adapt.

Skills

Communication skills

Interpersonal skills

Multi-tasking

Customer service experience

Fast-paced environment

Education

High school diploma

Tools

Microsoft Office

Contact management systems

Job description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction. You will be the first point of contact for our clients and will be responsible for handling inquiries, resolving issues, and providing support. Your ultimate goal will be to ensure that our clients receive the best possible service and experience with our company.

Minimum Qualifications:

• High school diploma or equivalent
• 3+ years of experience in a customer service role
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficiency in Microsoft Office and experience with contact management systems

Preferred Qualifications:

• Experience in the HVAC industry
• Bilingual in English and Spanish

Responsibilities:

• Managing a high volume of inbound and outbound calls
• Scheduling and booking appointments in a timely manner, according to urgency and restrictions, reschedule calls as needed
• Gathering all information when booking calls
• Providing accurate and timely information about products, services, policies, or procedures
• Addressing customer questions and resolving any concerns
• Must be 18 or older
• Previous experience in customer service
• Managing customer appointments from start to finish
• Ability to handle a high volume of calls
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor
• Strong organizational abilities and attention to detail, ensuring accuracy in scheduling appointments and data entry
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• A positive attitude and willingness to learn and adapt