Bilingual HVAC Support Specialist (EN/ES)

JobSquad (United States); Florida; On-site; USD 26,000 - 37,000; Full time

Job summary

JobSquad (United States) is seeking an HVAC Technical Support specialist who is fluent in English and Spanish to support customers from the Medley, FL area. The role requires strong communication and HVAC knowledge, with a Mon–Fri, 9am–6pm schedule and a pay rate of $23.00 per hour, depending on experience.

The successful candidate will handle inbound inquiries via phone, email and chat, diagnose issues, and coordinate timely resolutions for nationwide clients while maintaining high service

Qualifications

• Minimum 2 years of customer service experience with high-volume interactions.
• 2+ years of HVAC experience or strong knowledge of heat pump and mini split systems.
• Bilingual English/Spanish required.
• EPA Section 608 certification.
• Proficient in Microsoft 365 (Outlook, Excel, Teams).

Responsibilities

• Provide HVAC technical support to nationwide clientele via phone, email, and chat.
• Handle complex customer requests and resolve issues.
• Expedite resolutions in the most efficient and satisfactory way.
• Maintain high service levels to protect company ratings.

Skills

Customer service

Communication

Problem solving

Teamwork

Bilingual English/Spanish

Education

EPA Section 608 certification

Tools

Microsoft 365 (Outlook, Excel, Teams)

Job description

JobSquad (United States) is seeking an HVAC Technical Support specialist who is fluent in English and Spanish to support customers from the Medley, FL area. The role requires strong communication and HVAC knowledge, with a Mon–Fri, 9am–6pm schedule and a pay rate of $23.00 per hour, depending on experience.

The successful candidate will handle inbound inquiries via phone, email and chat, diagnose issues, and coordinate timely resolutions for nationwide clients while maintaining high service