HVAC Technical Support (Bilingual - English/Spanish)

JobSquad Staffing Solutions; Florida; On-site; USD 26,000 - 37,000; Full time

Job summary

JobSquad (United States) is seeking an HVAC Technical Support specialist who is fluent in English and Spanish to support customers from the Medley, FL area. The role requires strong communication and HVAC knowledge, with a Mon–Fri, 9am–6pm schedule and a pay rate of $23.00 per hour, depending on experience.

The successful candidate will handle inbound inquiries via phone, email and chat, diagnose issues, and coordinate timely resolutions for nationwide clients while maintaining high service

Qualifications

• Minimum 2 years of customer service experience with high-volume interactions.
• 2+ years of HVAC experience or strong knowledge of heat pump and mini split systems.
• Bilingual English/Spanish required.
• EPA Section 608 certification.
• Proficient in Microsoft 365 (Outlook, Excel, Teams).

Responsibilities

• Provide HVAC technical support to nationwide clientele via phone, email, and chat.
• Handle complex customer requests and resolve issues.
• Expedite resolutions in the most efficient and satisfactory way.
• Maintain high service levels to protect company ratings.

Skills

Customer service

Communication

Problem solving

Teamwork

Bilingual English/Spanish

Education

EPA Section 608 certification

Tools

Microsoft 365 (Outlook, Excel, Teams)

Job description

• JOB TITLE: HVAC Technical Support (Bilingual - English/Spanish)
• LOCATION: Medley, FL
• PAY: $23.00/hr (Depending on experience)
• SCHEDULE: Mon–Fri, 9am–6pm

The JobSquad Solutions Team is currently looking for a HVAC Technical Support (Bilingual - English/Spanish) to work at a company located in the Medley, FL area!

Shift: Monday – Friday – 9am -6pm

Job description

HVAC Technical support to nationwide clientele over the phone, email, chat.

We are currently looking for a highly professional and experienced person to operate within our technical support department, handle complex situations, and resolve customer requests. In addition to possessing in depth knowledge in HVAC field.

Responsibilities

• The ideal candidate should have over 2 years of experience in customer service with high volumes of customer interaction and possess high level of skills in Communication, Problem Solving, and Teamwork.
• 2+ years of HVAC experience or strong working knowledge of heat pump and mini split systems
• We are in search of someone that is well-spoken and experienced with finding and expediting resolutions for customers in the most efficient and satisfactory way.
• Inquiries from clients, from marketplaces, and shipment providers will need to be promptly and professionally handled to keep our corporate ratings at the top levels. The technical support department will assure the highest level of service presented to all clients at all times.

Requirements

• Excellent communication skills; well-spoken and professional
• Strong problem-solving skills and the ability to find and expedite solutions
• Team player who stays composed in complex situations EPA Section 608 certification
• Proficient in Microsoft 365 (Outlook, Excel, Teams)

The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion.

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• Excellent communication skills; well-spoken and professionalStrong problem-solving skills and the ability to find and expedite solutionsTeam player who stays composed in complex situations EPA Section 608 certificationProficient in Microsoft 365 (Outlook, Excel, Teams)