CSR Customer Service Representative at HVAC Plumbing company

Propeller Building Services; Henderson (NV); On-site; USD 17,908 - 24,796; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Job summary

A local service company in Henderson, NV, seeks a proactive Customer Service Representative to assist customers with HVAC and plumbing services. Responsibilities include answering calls, scheduling appointments, processing service requests, and communicating effectively with both customers and technicians. Candidates should have strong communication skills, the ability to multitask, and basic computer skills. Offering competitive hourly pay and opportunities for growth, this full-time position promotes a supportive team environment.

Qualifications

• Experience in HVAC or plumbing office preferred but not required.
• Comfortable dealing with customers and technicians.
• Detail-oriented and efficient individual.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Communicate effectively with technicians and management.
• Process service requests, invoices, and follow-ups.
• Dispatch technicians and coordinate daily schedules.

Skills

Strong communication and customer service skills

Ability to multitask in a fast-paced environment

Basic computer and data entry skills

Bilingual (English/Spanish)

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Overview

702 PlumbAIR is a small business in Henderson, NV. We are a professional, innovative and fun company that offers HVAC and Plumbing Services. We are seeking a dynamic and outgoing individual to join our team as a Customer Service Representative. This Customer Service Representative will be responsible for assisting customers with their products and services. We are interested in hiring a highly organized, detail-oriented and efficient individual who is comfortable dealing with our customers as well as our technicians.

Responsibilities

• Answer incoming calls and schedule service appointments
• Must be comfortable calling our customers to advertise services
• Provide excellent customer service and handle customer inquiries
• Dispatch technicians and coordinate daily schedules
• Enter and update customer information accurately
• Process service requests, invoices, and follow-ups
• Communicate effectively with technicians and management

Qualifications

• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Basic computer and data entry skills
• HVAC or plumbing office experience preferred (but not required)
• Bilingual (English/Spanish) a plus

What We Offer

• Hourly Pay $13-18 Based on experience
• Steady, full-time position
• Supportive team environment
• Opportunity for growth within the company