HVAC Customer Service Pro: Scheduling & Dispatch

Gillette Heating and Air Conditioning; Spanish Fork (UT); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

6 paid holidays

Employee of the Month bonus PTO

Job summary

Gillette Heating and Air Conditioning is seeking a Customer Service Representative to be the first point of contact for customers, scheduling service calls and dispatching technicians to ensure timely, professional service.

The ideal candidate has 2+ years in customer service or office roles, strong communication and problem-solving skills, and proficiency with scheduling software. Join a friendly, growth-oriented team dedicated to quality HVAC care.

Qualifications

• 2+ years of customer service or office experience (HVAC industry a plus).
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Tech-savvy with basic scheduling software and phone systems.

Responsibilities

• Schedule service calls for customers.
• Dispatch technicians to jobs.
• Ensure every client receives top-notch service.

Skills

Customer service

Office experience

Tools

ServiceTitan

Job description

Gillette Heating and Air Conditioning is seeking a Customer Service Representative to be the first point of contact for customers, scheduling service calls and dispatching technicians to ensure timely, professional service.

The ideal candidate has 2+ years in customer service or office roles, strong communication and problem-solving skills, and proficiency with scheduling software. Join a friendly, growth-oriented team dedicated to quality HVAC care.