Customer Service Representative

Gillette Heating and Air Conditioning; Spanish Fork (UT); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

6 paid holidays

Employee of the Month bonus PTO

Job summary

Gillette Heating and Air Conditioning is seeking a Customer Service Representative to be the first point of contact for customers, scheduling service calls and dispatching technicians to ensure timely, professional service.

The ideal candidate has 2+ years in customer service or office roles, strong communication and problem-solving skills, and proficiency with scheduling software. Join a friendly, growth-oriented team dedicated to quality HVAC care.

Qualifications

• 2+ years of customer service or office experience (HVAC industry a plus).
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Tech-savvy with basic scheduling software and phone systems.

Responsibilities

• Schedule service calls for customers.
• Dispatch technicians to jobs.
• Ensure every client receives top-notch service.

Skills

Customer service

Office experience

Tools

ServiceTitan

Job description

Customer Service Representative

Join the Award-Winning Team at Gillette Heating and Air!

Are you ready to take your career to the next level with a company that values integrity, growth, and exceptional service? At Gillette Heating and Air, we're growing and looking for talented individuals to join our top-rated team! Whether you're experienced in HVAC or just starting, we have a place for you.

Why Work With Gillette?

• 7x Carrier President's Award Winner - Utah's only HVAC company with this recognition
• Hundreds of 5-Star Reviews - Known for honest, quality service
• Career Growth - Training, certification assistance, and clear paths to advancement
• Team Culture - Monthly breakfasts, quarterly events, holiday party, and more

Benefits & Perks

• Health, dental, vision insurance
• 401(k) with company match
• Paid time off + 6 paid holidays
• Employee of the Month w/ bonus PTO

Pay:

$16.00 to $24.00 an hour, depending on experience

You are:

Friendly, professional, and organized. You'll be the first point of contact for our customers-scheduling service calls, dispatching techs, and making sure every client receives top-notch service.

What You Bring:

• 2+ year of customer service or office experience (HVAC industry a plus)
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Tech-savvy with basic scheduling software and phone systems (ServiceTitan or similar booking software is a plus)