HVAC Customer Experience Specialist

Airtron LLC; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Airtron Heating & Air Conditioning is seeking team members to answer phones, schedule customers, and provide outstanding service for HVAC solutions. The role emphasizes customer communication, data entry, and coordinating with sales and installation teams.

Candidates should have 2–4 years in an office setting with phone support, strong English communication, and proficient computer skills including Excel, Word, and Outlook. Onsite work with occasional overtime may be required.

Qualifications

• High School Diploma or GED required.
• 2–4 years in an office role with at least 20% time on customer phone work.
• Proficient computer skills including Excel, Word, and Outlook.

Responsibilities

• Answers phones, schedules customers and assists with inquiries.
• Provides customer service related to sales, promotions, installations and communications.
• Processes orders, payments, and refunds; schedules appointments; handles credit card processing.

Skills

Customer service

Phone support

Data entry

Microsoft Excel

Written & verbal communication

Education

High School Diploma or GED

Tools

Microsoft Outlook

CRM software

Job description

Airtron Heating & Air Conditioning is seeking team members to answer phones, schedule customers, and provide outstanding service for HVAC solutions. The role emphasizes customer communication, data entry, and coordinating with sales and installation teams.

Candidates should have 2–4 years in an office setting with phone support, strong English communication, and proficient computer skills including Excel, Word, and Outlook. Onsite work with occasional overtime may be required.