HVAC Customer Care Specialist - Onsite Exton

HomeServe; Exton (PA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Career development opportunities

Casual attire

Excellent benefits including medical, vision, dental insurance

401(k) plan with company match

Eligibility for HomeServe coverage plans

Job summary

A leading home service provider is seeking a Customer Service Representative in Exton, PA. You will provide world-class customer service by answering calls, resolving inquiries, and scheduling appointments. The ideal candidate should possess strong communication skills, be detail-oriented, and have experience in customer service. The role offers competitive compensation, benefits, and career advancement opportunities. Join a friendly, open work atmosphere with a team-oriented approach.

Qualifications

• Must be able to work on site in Exton office.
• Experience working in customer service over the phone preferred.
• HVAC experience is a plus.

Responsibilities

• Handle a high volume of customer claims calls.
• Work with customers to troubleshoot problems.
• Write and respond to customer correspondence.

Skills

Excellent verbal and written communication skills

Problem-solving skills

Attention to detail

Good judgment

Computer literacy including MS Office

Flexibility

Education

High school diploma or equivalent work experience

Job description

A leading home service provider is seeking a Customer Service Representative in Exton, PA. You will provide world-class customer service by answering calls, resolving inquiries, and scheduling appointments. The ideal candidate should possess strong communication skills, be detail-oriented, and have experience in customer service. The role offers competitive compensation, benefits, and career advancement opportunities. Join a friendly, open work atmosphere with a team-oriented approach.