Customer Service Rep (On-site) - Bi-Lingual Spanish a plus!

Air Group LLC; Hanover Township (NJ); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Medical insurance

Dental and Vision

Paid Vacation

401K with employer match

Job summary

A leading HVAC company in New Jersey is seeking a full-time Customer Service Specialist. This on-site role involves communicating with customers, providing product information, and addressing complaints. The ideal candidate has 3-4 years of customer service experience, strong communication skills, and an associate degree. The position offers competitive pay and benefits including medical, dental, and a 401K with employer match.

Qualifications

• 3-4 years customer service experience preferred, ideally in HVAC or construction.
• Bilingual Spanish is a plus.
• Ability to communicate effectively in writing and verbally.

Responsibilities

• Communicate with customers through various channels.
• Provide information about products and services.
• Handle customer complaints and provide resolutions.

Skills

Customer service experience

Excellent communication skills

Proficient with computers

Creative problem-solving skills

Strong math skills

Education

Associates degree

Tools

MS Word

Excel

Job description

Overview

We’re growing! New Jersey’s premier HVAC-Plumbing-Electrical company is looking for a full-time Customer Service Specialist to join our team of dedicated professionals. This position reports to our Customer Service Manager and is an on-site role, working 8:30 am - 5:00 pm. As a family-owned business, we provide personalized solutions for residential and commercial heating, air conditioning and indoor air quality applications. Our customers’ comfort is a core responsibility, and you will be the voice of our brand and the first point of contact for our customers.

Responsibilities

• Communicate professionally with customers through various channels, including phone, email, chat and social media.
• Provide accurate, valid, and complete information about our products and services using the right methods and tools.
• Identify and assess customers’ needs and expectations and provide solutions that exceed them.
• Build sustainable relationships and trust with customers by being empathetic, honest, responsive, and professional.
• Generate sales leads by discovering customers’ interests and preferences.
• Handle customer complaints, provide appropriate resolutions and alternatives, and follow up to ensure satisfaction.
• Collaborate with colleagues and managers to ensure a high-quality customer service process.

Qualifications

• Customer service experience (3-4 years preferred in HVAC, construction, or a technical setting).
• Excellent communication skills (written and verbal); bi-lingual Spanish is a plus.
• Proficient with computers and standard software packages (MS Word, Excel, etc.).
• Genuine desire to grow and contribute to a team-oriented environment.
• Creative problem-solving skills with the ability to interpret account history and determine customer needs.
• Flexibility, adaptability, patience, and kindness; ability to multi-task; detail-oriented and organized.
• Strong math skills; ability to be on-call (planned rotation for ~8-10 Saturdays per year with overtime not provided).
• Associates degree strongly preferred.
• Must be authorized to work in the United States without sponsorship now or in the future.
• All offers of employment are contingent upon the successful completion of a background check.
• No agencies please (calls, emails or candidate submissions will not be accepted).
• No relocation provided for this position – local candidates only.

We Offer

• Medical (3 plan choices), Dental (Two choices), Vision
• Life Insurance, Disability Insurance, Pet Insurance, Identity theft protection
• Paid Vacation, 8 Paid Holidays
• 401K with generous employer match
• Competitive pay, Training events, and a friendly, supportive work culture
• Background check required; local candidates only; no relocation

Compensation: From $45,000 per year